Frequently Asked Questions

2.1 What payment options can I use?

You can fund your account using bank wire, Bitcoin, Visa, Skrill, or Neteller.

2.2 How do I add funds to my account?

For wire transfers, request our bank details from the Client Area or support. After transferring, share the SWIFT receipt. For other methods, deposit via the Client Area directly.

2.3 Which currencies can I use to deposit?

You can deposit using major currencies, including USD (U.S. Dollar).

2.4 What’s the minimum deposit?

Minimum deposit ranges from $5 to $20,000, depending on the account type. Micro: $5, Standard & ECN: $250, ECN Pro: $5,000, VIP: $20,000.

2.5 How long do deposits take to process?

Most deposits are instant. Bank transfers may vary based on bank processing times. We credit funds within one hour of receipt.

2.6 How do I withdraw my funds?

Log in to your Client Area, go to Fund Transfers, choose “Withdraw Funds,” complete the form, and submit. Withdrawals must use the same method as your deposit.

2.7 Can I use different methods for deposit and withdrawal?

No, funds must be withdrawn using the same method used to deposit.

2.8 Are there any fees for deposits or withdrawals?

We do not charge fees for deposits or withdrawals. However, third-party providers or banks may charge processing fees.

2.9 Can I withdraw while I have open trades?

Yes, if your free margin exceeds the withdrawal amount including any fees. If not, the request will be declined and must be resubmitted.

2.10 How long do withdrawals take to complete?

Withdrawals are processed the same working day during business hours (9 AM – 6 PM EET). Funds typically arrive within 2–4 business days.

2.11 My withdrawal hasn’t arrived yet. Why?

Once processed, it’s up to your bank or card provider to release the funds. Please check with them for status updates.

2.12 Can I withdraw the bonus amount?

No, bonuses are for trading use only. Profits earned using bonuses can be withdrawn, but the bonus itself will be removed.

2.13 I deposited to the wrong account. Can I move the funds?

Yes, log in to your Client Area and use the “Account Fund Transfer” feature to transfer funds between your accounts.

If you wish to make an internal transfer between your own accounts, you will need to fill in the internal transfer form by logging in to the Client Area and choosing Account Fund Transfer.

3.1 When will I receive my Oxzmarkets Live account details?

Once your account is approved, you’ll receive an email with your live account credentials.

3.2 How can I reset my Oxzmarkets account password?

In your trading terminal, go to Tools → Options → Server, click “Change,” then set and confirm your new password.

3.3 I forgot my Oxzmarkets password. What do I do?

Visit the Client Area, choose your account, click “Forgot Password,” and follow the instructions sent via email.

3.4 What does “Context Busy” mean?

This error means the platform is overloaded. Simply restart the platform to resolve it.

3.5 Can I trade micro lots with $10,000+ deposit?

For accounts with over $10,000, the minimum trade size is 0.1 lots.

3.6 What are your trading hours?

Trading is available 24 hours a day, Monday 00:00 to Friday 24:00 server time (GMT+2 or GMT+3 during daylight saving).

3.7 Do you support Trailing Stops and Expert Advisors?

Yes, both are supported. However, they function entirely within your trading terminal and under your responsibility.

3.8 Why was my pending order deleted?

If your free margin is insufficient when the order is triggered, the pending order is automatically removed.

3.9 I can’t see currency pairs in Market Watch. Why?

Right-click inside the Market Watch and select “Show All” to display all available instruments.

3.10 Why are Buy/Sell buttons disabled?

Please ensure you’re entering the correct minimum volume required for trading.

3.11 Why can’t I trade a specific future?

Each future has a final trading date. After that, new positions cannot be opened. Choose the next contract to continue trading.

3.12 Why was my future position closed automatically?

All open positions on expired futures are closed automatically at the last market price.

3.13 Why was my swap charge higher on Wednesday?

Wednesday swaps are triple the usual rate to account for the weekend holding period.

3.14 My login shows "Invalid Account" or "No Connection". What do I do?

Double-check your login, password, and selected server are all correct.

3.15 Do you use a dealing desk?

No, all trades are executed automatically with no dealing desk, ensuring fast and fair execution.

3.16 Why do spreads widen after 11 PM?

From 23:00 to 02:00 server time, global liquidity is low, which causes spreads to temporarily increase.

3.17 What are your swap rates?

Swap rates vary by instrument and are provided by our liquidity providers. You can view them in the platform by right-clicking Market Watch → Symbols → Properties.